CAUTION! The following conditions for the dispatch and return of products in Cyprus.
If you are interested in the conditions of dispatch and return to Greece, click here.
Shipping products
The shipping and handling of products made within 7-10 working days in Cyprus with GENIKI TAXYDROMIKI or with transport companies. All orders received in our system till Monday of each week will be delivered by Monday of next week in Cyprus.
In case the parcel is not sent in time, a delay in delivery can be attributed to transport companies due to inaccessible areas, weather conditions, mistake of transport company, holidays etc.
The gift packaging is provided free of charge. In peak times such as Christmas, Easter, school period etc., wrapping adhesives are provided.
Shipping cost
For orders over 80 euros shipment is free throughout Cyprus.
For orders under 80 euros shipping cost is 10 euros.
Excluded are too heavy or bulky orders (more than 6 kg), where applies a charge of 20 € per heavy/bulky product, regardless of the order amount.
Payment methods: bank transfer, credit card, Paypal.
ALSO if you want to transfer from a bank abroad please do the deposit ONLY to the account of ALPHA BANK.
ALPHA BANK:
ACCOUNT NUMBER: 104002330000337
IBAN: GR1501401040104002330000337
SWIFT-BIC: CRBAGRAA
Return
In case of return, the products to be returned must be in the same condition as received, but that they be unsealed or has violated the packaging.
The products should be accompanied by the corresponding sales receipt, or the sales invoice.
To avoid any inconvenience, you are advised to check carefully at the time of delivery of your order on the condition of the products and their packaging intact, in order to detect any obvious defects (eg broken goods, wrong kind, etc).
Products that have already been used are not amenable to change or return in any case.
Only in case of error, or the product hardware failure will examine the case of a change since first confirmed error by the manufacturer.
The cost of returning a non-defective product and sending a replacement amounts to €20.
If the shipment was made via a freight forwarding company, the cost depends on the number of parcels shipped and amounts to €40 per parcel.
In case of Refund, the payment must be confirmated from our Accounting Department and the package must be returned to us. This procedure takes approximately 10 working days.
Defective Products
To return defective products, you must contact us via email at [email protected] or by phone at +30 210 8211511 in order to receive the relevant approval and instructions on how to send the defective product, so that you are not charged with additional costs.
Replacement or repair of the product can be carried out provided that the defect is examined and confirmed by the manufacturer and is not the result of improper use by the consumer or violation of the usage instructions, and upon presentation of the product packaging.
The return shipping costs for defective products are covered by Perfect Toys. In the event that a product is returned as defective and is found to be in proper working condition, the shipping costs will be charged to the customer.
Return Shipping Address
Perfect Toys
20th km Marathon Avenue
Pikermi, 19009
Return Policy for Inflatable Products (Bestway)
Returns of Non-Defective Products (without fault)
Exchanges or returns of products are only accepted if the product has not been used and the packaging is intact and unopened.
Products that have been opened or used are not accepted for exchange or replacement, even if no visible defect is present.
Return of Defective Products
A. Products Covered by Bestway Customer Service
This usually applies to large and bulky items such as pools with metal frames (POWER STEEL, FAST SET), XTREME AIR Trampoline, SUP CANOE.
The product description on the internal page of each item indicates whether it is covered by Bestway Customer Service.
The customer must contact Bestway's customer service department directly, which will provide appropriate guidance to resolve the issue.
Phone: +30 210 4828655
Email: [email protected]
Operating hours: Monday - Friday, 08:00 - 17:30
B. Products NOT Covered by Bestway Customer Service
For products such as air mattresses, smaller inflatables, etc., the process is as follows:
The customer contacts either one of our physical stores or the company's Internet department at [email protected] describing the issue in detail.
Photos of the defect must be sent for evaluation.
The Returns Department will review the request for approval or rejection of replacement, always in consultation with Bestway's factory.
The process may take a few working days.
The customer will be informed of the final decision (replacement or rejection).
Replacement or return is not accepted in the following cases:
• Damage due to misuse (e.g., improper inflation or storage).
• Exposure to extreme temperatures or unsuitable conditions.
• Punctures or tears in the product.
• Normal wear and tear from use or prolonged unprotected storage.
